General Conditions

1. Introduction

These General Conditions (hereinafter referred to as “Conditions”) govern the relationship between STVS SA (hereinafter referred to as “STVS” or “we”) and our customers
(hereinafter referred to as “the Client” or “you”) in connection with the provision of security systems deployment services.

2. Acceptance of the Conditions

By using STVS for our security systems services, you automatically and unreservedly accept these Conditions. Any deviation from these
Conditions will only be valid if they are the subject of a written and signed agreement between both parties.

3. Quotes and Contracts

All quotes issued by STVS are valid for a period of 30 days from the date of issue. Quotes accepted by the Client become
binding contracts between STVS and the Client. Any changes in the scope of services must be agreed in writing.

4. Price and Payment

Rates, costs and payment terms are defined in the accepted quote. Payments must be made in accordance with the terms
agreed. In the event of late payment, late payment interest may be charged in accordance with current legislation.

5. Intellectual Property

All intellectual property rights associated with the products, software and systems supplied by STVS remain the property of STVS, unless otherwise stated.
in the contract. The Client may not copy, modify or distribute these elements without the written consent of STVS.

6. Guarantees

STVS is committed to providing services that meet industry standards.
STVS does not provide any warranty on the Products. The Customer benefits only from the warranties offered by the manufacturers or publishers of said Products.
STVS does not offer any guarantee of infallibility with regard to any information system on which it provides a service, including an audit service.
STVS reserves the right to repair or replace defective components, subject to specific warranties.

7. Liability

STVS shall not be liable for any indirect, consequential, special or exemplary damages, including loss of data, income or profits,
arising from the use of our services. STVS's total liability to the Customer is limited to the amount paid by the Customer for the services provided.

8. Obligations of the Client

As part of its duty of assistance and collaboration, the Client undertakes in particular:
a) to provide STVS with the information and documents useful to it for the provision of the Services and Products;
b) to report to STVS any elements which it considers likely to compromise the proper execution of the contract;
c) to comply with the obligations prescribed by the manufacturers or publishers of Products, in particular the conditions of use of the Products issued by these
last ;
d) not to use the purchased licenses for any purpose other than that for which they were purchased and in particular not to resell them;
(e) to comply with all legal obligations;
f) to take all security measures necessary for the performance of the services agreed with STVS;
(g) to provide STVS with access to its premises and IT infrastructure, either directly on site or via the remote network, to the extent required for
to be able to provide the Services and Products;
h) to follow the recommendations and instructions of STVS.
In the event of non-compliance with the obligations mentioned above, the resulting consequences (such as delays, worsening of an Incident, additional costs,
etc.) must be borne entirely by the Customer; the Customer must also be liable for any damage caused to STVS.
If a deadline (delivery, intervention, etc.) has been agreed between STVS and the Client and said deadline cannot be met for a reason attributable to the Client
or to a third party, this period is suspended until the definitive cessation of this cause.

9. Ownership of Products

The Customer becomes the owner of the Products sold by STVS only after full payment of the price of the Products, including incidental costs and taxes.
related costs, such as insurance costs and customs fees. STVS has the unilateral and discretionary right to request at any time the registration of the reservation of
ownership of the Products in the appropriate register and the Customer irrevocably consents in advance to such registration.

10. Opening hours

Except for exceptional closures, the STVS offices are open from 8:00 a.m. to 5:30 p.m. from Monday to Friday, with the exception of official public holidays in the canton of
Geneva. Services accessible outside of these opening hours are subject to conditions detailed in a specific contract.

11. Support

The Customer having concluded a support service provision with STVS may, during working hours, request its intervention:
a) by telephone on 022 575 65 80;
b) by email to support@stvs.com
Outside of working hours and days, only telephone calls are taken into account.

12. Remote or on-site intervention

STVS operates remotely unless on-site intervention is required. Remote intervention allows for rapid action to resolve incidents, while
by providing the necessary guarantees in terms of security, authorization management and traceability.
If necessary, the intervention takes place directly on the site. The on-site intervention may be carried out by an STVS employee or by a
from a subcontracting company having both the required skills and/or suitable replacement Products.

13. Delivery of Products

Any Product is considered delivered when it is physically on the Customer's site or at the delivery location agreed between the Parties or on the system
Customer information.
STVS will make every effort to deliver the Product on the date agreed with the Customer, but it assumes no responsibility in the event of late delivery.
The risks of loss or damage to a material Product pass to the Customer from the moment the Product is delivered to the agreed location and ready for unloading.
The risks of damage to an intangible Product pass to the Customer from the moment the Product is on the Customer's information system.

14. Confidentiality

STVS and the Client undertake to respect the confidentiality of sensitive and confidential information exchanged as part of the provision of services.

15. Termination

Either party may terminate the contract in the event of substantial non-compliance by the other party. Termination must be notified in writing. In the event of termination, the
The Customer is required to pay for the services provided up to the date of termination.

16. Publicity of the contract

Unless the Client disagrees, each Party may mention the name of the other Party and use its logo, as well as a brief description of the nature of the
services subject to the contract, in its reference lists for the attention of potential clients, its internal documents and/or documents for the attention of its
subcontractors participating in the performance of the agreed services. This right does not include the right for one Party to reproduce the trademarks of the other
Part.

17. Applicable Law and Jurisdiction

The T&Cs are subject to Swiss law, the conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods.
do not apply. The legal forum is Geneva.
These General Conditions constitute the entire agreement between STVS and the Client and supersede all negotiations, agreements and communications
previous, whether written or verbal.
By signing a quote or using our services, you fully and entirely accept these General Conditions.

For any questions or clarifications, please contact us at sales@stvs.com.